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16. Who will help me if I have trouble while I’m in my apartment?

London Guest Suites and our overseas associates are always available to handle any problems or complaints. Your final confirmation will always provide you with a local contact number as well as the London Guest Suites number.

15. How can I feel certain that I am dealing with a reputable company?

This is a very legitimate concern for many travelers. We recommend you begin with the tourist board of the country in question. The British Tourist Authority is the authority on London and is a great place to get advice and recommendations. You can easily find their address and phone number along with other organizations through search engines on the World Wide Web . It is also a good idea to ask for letters of recommendation from past clients.

14. What rules and restrictions are involved in renting an apartment?

Apartments restrictions may vary. Please see our Term & Conditions page for more details about London Guest Suites policies.

13. How do I make reservations? How is payment handled?

It’s an easy process, discussed in our Terms and Conditions page.

12. What information should I provide to Los Angeles Guest Suites?

In order to best meet your requirements we would need the following information:

What dates do you wish to travel?

Los Angeles Guest Suites needs the exact dates in order to check availability or to make a reservation. If you are flexible, great , please also provide us with your alternative dates.

What is the reason for your trip?

Vacation or business? Theatre-going? Sight-seeing? If we know the reason you are traveling, we will be better able to place you in the most convenient location. Do you have special requirements?

How many persons will be traveling? What kind of bedding do you need (doubles, twins, sofa beds, cots)? Are you flexible? Can two persons sleep in the living room on a sofa bed or a cot to save money? Can everyone in your party climb stairs, or is an elevator a necessity? Do you plan to cook extensively or just use the kitchen to for breakfast? Are you an independent traveler or do you need a concierge? Do you require business services or a health club? Do you prefer an apartment with a dishwasher, washer-dryer or a microwave, balcony, garden,? How often will you require maid service if at all?

11. What is included in the rental rate?

Most apartment rentals include all charges, including maid service, linens, towels, electricity, taxes and service charges. Additional costs would include items such as a security/damage/telephone deposit-taken as a credit card imprint at the beginning of the stay, as it would be at a hotel.

10. Is travel insurance available?

Travel insurance is available and recommended to help protect you and your travel investment against the unexpected. For more information please go to our Travel Insurance page.

9. Is a security deposit required?

It depends on the property. Some apartments will take a credit card imprint or a deposit for $150-$1,500, depending on the property, to protect themselves against unforeseen damage to the property, and to cover telephone charges. This is no different than the credit card imprint taken by hotels at check-in. These funds are either never charged through (if no damage is done and no incidentals are purchased) or refunded less the cost of damage/incidentals at the end of the guests’ stay. Please refer to the policies section of each property.

8. Do I have to pay a deposit?

On making a booking you will need to pay a deposit (which is part of the total rent) to secure the apartment. The balance is payable anywhere from 6 – 12 weeks ( averages about 10 weeks) before arrival. Please read the policies of each apartment as they do vary. There may also be an additional fully refundable security deposit required.

7. What time is check-out?

The check-out time for most apartments is 10.00 a.m.. Please make sure you have your luggage out of the apartment by this time.