26. Do you provide cooking utensils?
Each kitchen has a complete set of cooking utensils.
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25. What kitchen appliances do you provide?
Most kitchens have a stove / burners, oven, grill, microwave, fridge/freezer, toaster, kettle, pots and pans cutlery and many have the additions of washing machine/ dryer, dishwasher. Please check the details for the apartment you are booking.
24. Is there parking?
Most apartments do not have parking available. There are local car parks all over the city which charge varying rates.
23. What about Maid Service?
Most apartments do have Maid service which is included in the price quoted. You may also pay for extra maid service. Some of our blocks of apartments have maid service 5 or 6 days per week and our privately owned apartments usually have service once a week.
22. Can I book for one or two nights?
No. Our minimum booking is now 3 nights. We now take bookings of three, four, five or six nights subject to availability. Please check the details and policies for the apartment you are interested and be sure to ask us to make a suggestion.
21. Can I extend my booking?
Yes. We will be happy to extend any bookings subject to availability at the time the extension is requested.
20. Do you welcome children / babies?
Most apartments are very happy to have children and babies. Some apartments do however have an age limit because of the nature of the furnishings.
19. Do you provide transport facilities?
London Guest Suites uses the services of a competent private car hire firm and is able to provide collection from any airport at a very competitive rate.
AIRPORT INFORMATION
THERE ARE TWO AIRPORTS FOR LONDON ARRIVALS.
A HEATHROW AIRPORT: (LHR)
THIS IS THE MOST CONVENIENT AND THE CLOSEST TO LONDON. THERE ARE 4 WAYS TO GET INTO CENTRAL LONDON FROM HEATHROW.
1 THE LONDON UNDERGROUND:
IT THE MOST TIME CONSUMING BECAUSE IT STOPS AT EVERY STATION. IT’S THE PICCADILLY LINE. IT TAKES ABOUT 45 MINUTES TO AN HOUR DEPENDING ON WHERE YOU GO IN CENTRAL LONDON.
2 THE HEATHROW EXPRESS:
TRAIN WHICH IS A NEW HIGH SPEED TRAIN SERVICE THAT GOES NON STOP FROM HEATHROW TO PADDINGTON STATION IN 15 MINUTES. YOU CAN THEN EASILY TAKE A TAXI FROM PADDINGTON STATION, WHICH IS A SHORT RIDE TO ANY PLACE IN LONDON.
3 TAXI SERVICE:
THERE ARE BLACK CABS AVAILABLE AT THE AIRPORT. LONDON BLACK CABS ARE FAMOUS WORLDWIDE FOR THEIR PROFESSIONALISM AND KNOWLEDGE OF THE CITY.
4 LONDON GUEST SUITES CAR PICKUP:
LONDON GUEST SUITES COULD ARRANGE A CAR FOR YOU. THIS IS GENERALLY THE SAME COST AS A TAXI, HOWEVER THE DRIVER WILL HAVE THE KEYS TO THE APARTMENT AND WILL TAKE YOU DIRECTLY TO THE APARTMENT FROM THE AIRPORT. IN THIS CASE THE DRIVER WILL MEET YOU OUTSIDE CUSTOMS HOLDING A SIGN WITH YOUR NAME ON IT. YOU WOULD THEN PAY THE DRIVER DIRECTLY. TEN PERCENT TIP ADVISED.
A GATWICK AIRPORT; (LGW)
THIS IS THE AIRPORT, WHICH IS FURTHEST FROM LONDON. MOST PEOPLE TAKE THE GATWICK EXPRESS TRAIN INTO CENTRAL LONDON AND THEN TAXI FROM THERE. THIS IS THE HIGH SPEED TRAIN, WHICH GOES DIRECTLY INTO VICTORIA STATION. OTHERWISE YOU COULD TAKE A TAXI OR HAVE A CAR PICK YOU UP.
The driver will meet you as you exit from Customs. He will be holding a placard with your name on it . You may either pay the driver direct or arrange payment through us.
18. What do I do in case I need to cancel?
Call your travel agent or London Guest Suites as soon as you know you need to cancel your stay. Also see our terms & conditions.
17. What if I get there and I don’t like the accommodations?
We do everything possible to make sure you are choosing the property which is right for you. Make sure you give us as many details about your requirements as possible before you book.
Clients who book an economy apartment cannot realistically expect deluxe apartment services.
However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a One bedroom and not the Two-Bedroom you reserved, or it lacks heat or any other promised service, call the local contact number and they will do all possible to get you moved to another apartment or have the problem remedied immediately. If this does not yield satisfactory results, call London Guest Suites directly. Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact-especially since we most likely could have fixed the problem early in the clients’ stay.