17. What if I get there and I don’t like the accommodations?

We do everything possible to make sure you are choosing the property which is right for you. Make sure you give us as many details about your requirements as possible before you book.

Clients who book an economy apartment cannot realistically expect deluxe apartment services.

However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a One bedroom and not the Two-Bedroom you reserved, or it lacks heat or any other promised service, call the local contact number and they will do all possible to get you moved to another apartment or have the problem remedied immediately. If this does not yield satisfactory results, call London Guest Suites directly. Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact-especially since we most likely could have fixed the problem early in the clients’ stay.